New Delhi [India], November 14 (ANI): The Ministry of External Affairs (MEA) announced the successful rollout of the upgraded version of its flagship Passport Seva Programme (PSP), a statement by the Ministry said. The rollout includes the Passport Seva Programme (PSP V2.0), the Global Passport Seva Programme (GPSP V2.0), and the e-Passport for citizens in India and those residing abroad.
In keeping with the Ministry’s commitment to continually enhance the quality of passport-related services and integrate the latest technological advancements, PSP V2.0 was successfully implemented across all 37 Passport Offices in India, along with their respective 93 Passport Seva Kendras (PSKs) and 450 Post Office Passport Seva Kendras (POPSKs) on May 26. Subsequently, GPSP V2.0 was launched across Indian Embassies and Consulates worldwide on October 28, the statement said.
The Passport Seva Programme (PSP) Version 2.0 is designed to create a digitally integrated ecosystem connecting all stakeholders involved in passport services, with a focus on efficiency, transparency, and user convenience. With AI-powered chat and voice bots, citizens can receive assistance while filling out applications or addressing passport-related grievances. The new and improved passport website and mobile app offer a better user experience through features such as auto-filled forms, simplified document uploads, and easy online payments via UPI or QR codes.
The introduction of e-Passports, alongside PSP V2.0, marks another significant milestone for the Ministry. The e-Passport is a hybrid passport that combines both paper and electronic elements. It features an embedded Radio Frequency Identification (RFID) chip and an antenna, which store and secure the holder’s data in accordance with International Civil Aviation Organization (ICAO) standards. Critical information printed on the data page is also stored electronically on the chip, enabling enhanced security and authentication. Going forward, all newly issued passports will be e-Passports, while existing non-electronic passports will remain valid until their expiry.
The Ministry of External Affairs remains dedicated to ensuring the safety, security, and convenience of Indian citizens both at home and abroad. The launch of PSP V2.0, GPSP V2.0, and the introduction of e-Passports reaffirm the Ministry’s commitment to meeting international standards and facilitating faster, more secure, and smoother travel for all Indian passport holders. It also stands as a fitting symbol of the Government’s dedication to leveraging technology to enhance the Ease of Living for the citizens of India. (ANI)
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