New Delhi [India], October 30 (ANI): Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited and India’s largest operator of Public-Private Partnership airports, on Thursday announced a strategic partnership with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to deploy a multilingual, omni-channel agentic AI solution aimed at transforming the conventional passenger help desk experience.
The new platform will deliver consistent and personalized engagement across all channels at Adani Airports, connecting with travelers in their preferred languages like never before. AIONOS’ proprietary Agentic AI platform, IntelliMate M, combines domain-led conversational AI and automation to enable seamless interactions with customers and employees via voice, chat, web, and mobile.
The AI-driven solution will serve as a 24×7 intelligent concierge, assisting travelers with flight updates, gate information, baggage status, directions, and airport services in multiple languages, including English, Hindi, and regional dialects. Unified orchestration across channels ensures context-aware, consistent experiences, enhancing passenger satisfaction and reducing service turnaround times.
This initiative aligns with AAHL’s digital transformation strategy, focused on convenience, comfort, personalization, and innovation. By redefining passenger journeys, AAHL aims to evolve its airports into holistic lifestyle destinations while setting global benchmarks in operational excellence.
Arun Bansal, CEO of AAHL, said, “At AAHL, we are redefining the airport experience through intelligent, digital-first innovations that turn travel anxiety into excitement. Our partnership with AIONOS is a pivotal step in delivering seamless, personalized journeys. Combined with in-house solutions like Aviio, Adani OneApp, and Airport in a Box, we are creating a connected ecosystem that drives efficiency, inclusivity, and sets new benchmarks for smart, sustainable, future-ready airports in India.”
CP Gurnani, Co-founder and Vice Chairman of AIONOS, said, “We are thrilled to partner with AAHL on this transformative journey. This collaboration reflects our shared commitment to leveraging advanced technology for exceptional customer experiences. At AIONOS, we empower enterprises to thrive in the digital age with innovative, strategic solutions.”
This pioneering partnership underscores AAHL’s leadership in digital innovation, elevating passenger experiences through cutting-edge AI. By enhancing operational efficiency, inclusivity, and personalization, AAHL continues to strengthen its position as a forward-thinking leader in aviation, delivering seamless support at every touchpoint. (ANI)
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