Mumbai (Maharashtra) [India], December 2 (ANI): Tata Communications announced on Tuesday the acquisition of a 51 per cent stake in US-based AI-native enterprise SaaS company Commotion Inc., in a strategic move to enhance its AI-driven customer experience and digital transformation capabilities. The deal, executed through its wholly owned subsidiary Tata Communications (Netherlands) B.V., was completed on December 1.
The acquisition, valued at approximately USD 25.5 million (Rs 227 crore), involved both the purchase of shares from existing investors and a fresh capital infusion into Commotion. The transaction is entirely cash-based and does not constitute a related-party arrangement, the company informed stock exchanges.
Founded in 2022, Commotion Inc. develops AI-powered solutions that automate and personalise real-time customer engagement across digital channels. Its platform integrates Voice AI, omnichannel customer experience automation, and autonomous digital agents, supporting both customer-facing operations and internal enterprise workflows. Commotion reported revenue of USD 118,750 for the year ended December 31, 2024.
A.S. Lakshminarayanan, MD and CEO of Tata Communications, said, “This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future ready.”
B. Murali Swaminathan, CEO of Commotion Inc., added, “This isn’t just about capital. It’s about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand, and digital expertise. Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works.” (ANI)
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